Course curriculum

  • 1

    ORDER INQUIRIES AND MODIFICATIONS

    • I Want to Return My Item

    • I Want to Cancel My Order

    • I Ordered the Wrong Thing

    • I Ordered the Wrong Thing AND Refused It

    • I Duplicated My Order and Both Shipped

    • I Want to Change the Shipping Address on My Order

    • I Placed Two Orders. Can I Combine Them to Save on Shipping?
  • 2

    SHIPPING AND DELIVERY

    • Why Can You Not Bring This Inside My Business/Home?

    • What is White Glove Delivery and How Much Does It Cost?

    • Why Can’t You Split My Shipment?
  • 3

    ESCALATIONS AND EXCEPTIONS

    • Customer Threatens Chargeback / Lawsuit

    • Customer Refuses Equipment Delivery and Claims They Never Ordered It
  • 4

    PICKUP, RETURNS, AND CANCELLATIONS

    • How to Cancel and Refund
  • 5

    GENERAL CUSTOMER QUESTIONS

    • Where Are You Located?

    • Hours of Operation

    • How Do I Upload Tax Exemption Information?
  • 6

    ORDER STATUS INQUIRIES

    • Drop Shipped (Awaiting Tracking)

    • Unable To Locate Customer’s Order

    • Order Shipped

    • Order Processing

    • Order Cancelled
  • 7

    ORDER ISSUES & TEAM FORWARDING

    • Damaged Smallware

    • Damaged Equipment

    • Order Missing Smallwares Products

    • Order Missing Equipment
  • 8

    FORWARD TO TEAM

    • Send to Sales Team

    • Return Item