Course curriculum

  • 1

    Fraud: What We Know and What We Can Do

    • Signs of Potential Fraud

    • Understanding Brushing Scams

    • Handling Calls Reporting Brushing Scams

    • Why Fraud Prevention Matters

    • Business Email Compromise

    • Phishing Scam / Fraudulent Refund Request

    • Freight Company Scam

    • Overpayment Scam / Refund Fraud
  • 2

    Responding to Fraud Incidents

    • Reporting and Documentation
  • 3

    Building Long-term Resilience

    • Staying Informed about Trends