Course curriculum

  • 1

    Welcome to Exceptional Customer Experience Training

    • Welcome to Exceptional Customer Experience Training

    • Learning Objectives and Overview
  • 2

    Customer Service Basics

    • Customer Service Basics: Introduction

    • Customer Service in General

    • Working at Restaurant Supply 1

    • Working at Restaurant Supply 2

    • Customer Service Basics Quiz
  • 3

    Delivering Effortless and Exceptional Customer Experience

    • Picture of Success

    • Starting Strong

    • Identifying Problem and Goal

    • Showing Ownership and Understanding

    • Placing the Customer on Hold

    • Providing Accurate, Complete and Organized Solution

    • Closing with Impact

    • Readings

    • Delivering Effortless and Exceptional Customer Experience Quiz
  • 4

    Making Interactions Easy, Professional and with Purpose

    • Finding the Right Tone- The Key to Positive Customer Interactions

    • Enhancing Customer Interactions with Pauses and Effortless Language

    • Flip the Script- Using Positive Language for Smoother Conversations

    • Mastering Communication for Customer Service Succes

    • Readings

    • Making Interactions Easy, Professional, and with Purpose Quiz